1 - No Quibble Money Back Guarantee
If you order an ink cartridge from Eezytrade and it isn't the cartridge you want then we will take it back without question. We will refund 100% of the money you paid with no arguments. Contact us using our online order form placing "Order Return" in the subject box. Then post the cartridge or cartridges back to us within14 days and we will reimburse the cost of the purchase. We can not pay for the cost of posting the cartridge back to us.
2 - Timely Delivery
Ordering online from Eezytrade means you will get your ink cartridges as soon as possible. Our free delivery service generally takes one to two working days but we also offer a guaranteed next day delivery service for ink emergencies. We will email you once you have placed your order and we will email again to let you know when the cartridge or cartridges have been posted.
3 - Secure Ordering
Shopping online does not need to be an insecure transaction. Eezytrade orders are submitted through a secure shopping basket that ensures all details are fully and securely encrypted before being sent over a secure connection. The SSL encryption level utilised by our website is among the most powerful and secure available on the Internet so you can be absolutely sure that your details remain safe.
Eezytrade does not keep or see any data pertaining to your credit card or bank account details. All of these details are passed through the secure server, ensuring we only receive order details that we need to fulfil your order properly.
4 - Privacy
When you contact us whether by email, online form, telephone, or mail we keep your details strictly private. We do not share, sell, or distribute your details to anybody for any reason, ever. We may keep details that relate to the items you have purchased from us so that we can inform you of any special offers or new products that may interest you. However, if you do not wish to receive these emails then you can click on the unsubscribe link within any of the emails or contact us and ask us to remove your details from our list. Your privacy is as important to us as it is to you.
5 - Responsive Customer Services
We offer various methods to contact our customer support team. The most efficient is by email or using our online form and we will always endeavour to contact you within 24 hours of receiving your email. Typically we respond a lot sooner than this.
We may also be contacted by our local rate phone number or by mail.
6 - Support
The support you receive from Eezytrade does not end when we post your cartridges. If you have any questions, queries, or problems once you receive your items we will do our best to answer them. Contact us via any of the methods mentioned above and we will respond with an answer. We will continue to offer our support until you are happy with the resolution.
We believe that a satisfied customer is a loyal customer.
7 - Quality Goods In Quality Packaging
All packaging costs are included in the price of your purchase but this doesn't mean that we'll ship your cartridge in second rate packaging. We ensure that all products are securely and safely packaged before sending so that you receive the goods in the same quality as we send them - and that's always high quality.